We collect the information needed to operate accounts, reservations, memberships, events, payments, communications, and support workflows.
Depending on the workflow, that can include account profile data, contact details, organization or team details, transaction records, device or session information, and operational notes submitted through the platform.
- +Account and profile details such as name, email, phone, and role context
- +Reservation, event, attendance, membership, and billing records
- +Communication preferences and notification activity
- +Operational or registration details submitted by facilities, clubs, guardians, or participants
- +Provide and secure the service
- +Process reservations, registrations, memberships, and payments
- +Send transactional communications such as confirmations, reminders, receipts, and account notices
- +Support customers, investigate issues, and improve reliability
We use service providers to support core product operations such as cloud hosting, payment processing, communications, analytics, and customer support.
We share information only as needed to provide the service, comply with law, protect users, or fulfill customer instructions.
We retain information for operational, contractual, payment, audit, legal, and safety needs, then delete or de-identify it when no longer required.
We apply administrative, technical, and organizational safeguards designed to protect account data and operational records.
Some customer deployments use guardian, family, or youth-participant workflows. Customers are responsible for using those flows in a manner that matches their legal and organizational obligations.
If you have a youth-data or guardian-related concern, contact us through the privacy request channel below so we can route it appropriately.